Complain
I finally received my 1st complain as a sales assistant. Sounds as if I have already known i will receive complains sooner or later? Not exactly, I can truthfully say that I have been maintaining my service attitude all the while in front of customers. So let me explain what exactly happened...
There was this day when I was at e shop and 2 frantic women came in and pick some blazers and wanted me to find matching pants fast. I did try my best and at least I managed to get 1 set to their choice. While I was trying to get the stock from my store, a colleague of mine served them and helped them find some cardigans. So after choosing all this stuff, they actually requested to reserve the items. My instant reply was that we dont reserve any items during sales period. But they told me one of my senoirs know them and they told me the senoir will allow the reservation. I consulted her and told the two ladies I can only reserve the pieces for 1 day for them. And so they left.
Does it not sound simple enough? Reserve one day means I will only keep the pieces for them for a day, after that if they do not come and get it I will just sell them. It's only logical that I sell them right? Or else I let dust consume them in my store room? Although I did take down their contact numbers on the reserve form but I never mention I will have to call them before selling the pieces? And there was definitely no rule stated anywhere in the shop to consumers that I will be responsible for calling them to pick up their reserved items. The fact is, we actually left the pieces those two ladies chose untouched for almost a week before my colleague (the same colleague who served the 2 ladies with me) noticed it and took them out for display.
So exactly two days after we took the pieces out for display, one of the ladies actually came back and told another colleague that we helped her reserve some pieces. And so coincidentally, both me and the colleague was having break, and we had to go out and explain to her. Obviously she was unhappy, and she asked why we did not call her before selling the pieces. (I'm like #%^&$$%... in my heart) So we searched and reserved all the black cardigans she said her colleagues could have wanted and reserved it for her, again I told her I can only reserve it for one single day.
The above incident happened 2 days ago. Yesterday nobody appeared to try on the pieces. So today I called up the shop and told my colleague that maybe we can call her this time round and ask if she still wants it? ( Just a side note, she told me that she already got the blazer at another shop when she came back the second time) When I went down to the shop at night, my colleague told me that the lady actually complain both of us to the hq and their instructions was just to keep the pieces and not call her. What kind of decision is this?
I'm really actually still quite fed up over this now. Its still ok for me. I'm leaving the shop pretty soon anyway. But my colleague is gonna to miss this mth's bonus. They have a bonus as long as they fulfil some criteria like no mc, not late for work this sort of stuff. No complaints received is also one of it.
If I did something wrong I deserve to get complaints and reprimand. That I will take it. But I did not do anything wrong this time round.
There was this day when I was at e shop and 2 frantic women came in and pick some blazers and wanted me to find matching pants fast. I did try my best and at least I managed to get 1 set to their choice. While I was trying to get the stock from my store, a colleague of mine served them and helped them find some cardigans. So after choosing all this stuff, they actually requested to reserve the items. My instant reply was that we dont reserve any items during sales period. But they told me one of my senoirs know them and they told me the senoir will allow the reservation. I consulted her and told the two ladies I can only reserve the pieces for 1 day for them. And so they left.
Does it not sound simple enough? Reserve one day means I will only keep the pieces for them for a day, after that if they do not come and get it I will just sell them. It's only logical that I sell them right? Or else I let dust consume them in my store room? Although I did take down their contact numbers on the reserve form but I never mention I will have to call them before selling the pieces? And there was definitely no rule stated anywhere in the shop to consumers that I will be responsible for calling them to pick up their reserved items. The fact is, we actually left the pieces those two ladies chose untouched for almost a week before my colleague (the same colleague who served the 2 ladies with me) noticed it and took them out for display.
So exactly two days after we took the pieces out for display, one of the ladies actually came back and told another colleague that we helped her reserve some pieces. And so coincidentally, both me and the colleague was having break, and we had to go out and explain to her. Obviously she was unhappy, and she asked why we did not call her before selling the pieces. (I'm like #%^&$$%... in my heart) So we searched and reserved all the black cardigans she said her colleagues could have wanted and reserved it for her, again I told her I can only reserve it for one single day.
The above incident happened 2 days ago. Yesterday nobody appeared to try on the pieces. So today I called up the shop and told my colleague that maybe we can call her this time round and ask if she still wants it? ( Just a side note, she told me that she already got the blazer at another shop when she came back the second time) When I went down to the shop at night, my colleague told me that the lady actually complain both of us to the hq and their instructions was just to keep the pieces and not call her. What kind of decision is this?
I'm really actually still quite fed up over this now. Its still ok for me. I'm leaving the shop pretty soon anyway. But my colleague is gonna to miss this mth's bonus. They have a bonus as long as they fulfil some criteria like no mc, not late for work this sort of stuff. No complaints received is also one of it.
If I did something wrong I deserve to get complaints and reprimand. That I will take it. But I did not do anything wrong this time round.
posted by Wrath at 1:58 AM
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